Terms and Conditions
Welcome to CIE Services (the “website”). We understand that privacy online is important to users of our website, especially when conducting business. This statement governs our privacy policies with respect to those users of the website (“Visitors”) who visit without transacting business and Visitors who register to transact business on the website and make use of the various services offered by CIE Services LTD (collectively, “Services”) (“Authorised Customers”).
“Personally Identifiable Information”
This refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally, Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
How does the website use Personally Identifiable Information?
We use Personally Identifiable Information to customise the website, to make appropriate service offerings, and to fulfil buying and selling requests on the website. We may email Visitors and Authorised Customers about research or purchase and selling opportunities on the website or information related to the subject matter of the website. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific inquiries or to provide requested information.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by CIE Services LTD is securely stored and is not accessible to third parties or employees of CIE Services LTD except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorised Customers may opt-out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at firstname.lastname@example.org.
What Data We Collect
CIE Services LTD is the data controller. We only collect basic personal data about you which does not include any special types of personal information or location-based information. This does, however, include your name, company address, company email, job title and mobile telephone number if you provide us with it. We also track your interactions with our website, our forms and email communication.
Why we collect this data
Your details are processed to provide services for you and/or your company and to provide you with relevant offers and information. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
What we do with your data
This information is available to our staff within the company so as to serve you with our services in a timely and professional manner. Each staff member has an individual login, which is revoked on leaving employment with our company. We do not use your data to automate decisions, including profiling. This is stored in databases with the following data processors SharpSpring, Google and iCloud in the US and in Europe. No Third Parties have access to your personal data unless the law allows them to do so.
How we use Marketing Automation
When a user uses, or interacts with our website, or clicks on a link that directs the user to our website, the user’s browser automatically provides, and we automatically collect and store, certain information about the user’s device (computer, tablet, smartphone) and the user’s activities such as…
- IP address
- Rough geographic information: geographic location derived from the IP address.
- Technical information: type of device, operating system name and version, device manufacturer, browser information (type, version), screen resolution.
We collect this data for the proper operation of SharpSpring. Until the user becomes a “lead” this data cannot be linked to a specific individual.
Data generated by the use of SharpSpring also includes:
Information about use of the website: date stamp, URL of the visited page, URL of the last webpage visited before visiting our website.
History of interaction with our webpages: pages viewed, time spent on a page, click through, clickstream data; queries made, search history, search results selected; comments made, type of service requested, purchases made.
We collect this data to understand how our website is used and to create statistics on the use of the website. Until the user becomes a “lead” this data cannot be linked to a specific individual.
If a visitor interacts with us, for example, to inquire about a product or service, the visitor becomes a lead. In these cases, we will collect information provided to us through the form or questionnaire used to make the request, or the contact or other information provided e.g. over the phone or in person. The information is provided directly and voluntarily by the individual. Depending on the circumstances, this information may include:
- First and Last Name
- Name of the business
- Email address
- Street address, city, state, province and/or country
- Telephone number
- Website URL
- Social Media Handles
- Mobile Number
We collect this data for sales and marketing purposes to allow us to respond to a request from a lead so that we may provide information about our Service. Users have the right to access this information or have it removed upon request. See “What Are Your Rights” below.
Information Obtained from Third Parties
We receive information from third-party data providers including directories. In some cases, such as LinkedIn, the information has manifestly been made public by the individuals who posted their profile on LinkedIn, and we assume that the individuals no longer have a privacy interest in such information, and it can be used for the legitimate interest of SharpSpring in learning about potential Customers. In other cases, where it is not clear that the information was made manifestly public by the individuals, we obtain this data with assurances from these providers that the user has consented to the collection and sharing of this data, or that this information is available in public records and that is permissible to collect.
How long do we keep your Data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We keep your data, whilst we keep in touch with you via email, telephone or mail. This information is not shared with third parties and you can unsubscribe at any time via email at email@example.com.
Some information is collected through cookies. Cookies, pixel tags and other tracking technologies are used on our website to ensure that it functions properly and to give users a more personalised experience. Cookies can be “first party cookies” (served by us) or “third parties cookies” (served by others).
What Are Your Rights?
The EU General Data Protection Regulation (GDPR) grants individuals who are in the European Union and European Economic Area (EU/EEA) the following rights, with some limitations.
Right Not to Provide Consent or to Withdraw Consent
We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent, and the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of the processing conducted based on consent before its withdraw.
Right of Access
You have the right to obtain confirmation as to whether or not we collect or process personal data concerning you and, if this is the case, you have the right to request a copy of such personal data in digital format.
Right of Rectification
You have the right to require that we correct any inaccurate personal data concerning you, and that we complete incomplete personal data.
Right to be Forgotten
You may withdraw consent at any time by informing us via email to firstname.lastname@example.org so we can remove you from our database. We will endeavour to remove you within 30 days of receiving your email. Because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information, however, this information will be functionally deleted, and we will not use or transfer information relating to that individual in any way moving forward.
For further details on your rights, please visit: https://gdprprivacypolicy.org/
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorised Customers on the website?
The website contains links to other sites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information such as how many people use the website and what pages they tend to visit.
Are Cookies Used on the website?
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
- Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us at the details below, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
Permission is granted to temporarily download one copy of the materials (information or software) on the CIE Services web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on the CIE Services web site;
remove any copyright or other proprietary notations from the materials;
or transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by CIE Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on CIE Services’s web site are provided “as is”. CIE Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, CIE Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall CIE Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on CIE Services’s Internet site, even if CIE Services or a CIE Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions and Errata
The materials appearing on CIE Services’s web site could include technical, typographical, or photographic errors. CIE Services does not warrant that any of the materials on its web site are accurate, complete, or current. CIE Services may make changes to the materials contained on its web site at any time without notice. CIE Services does not, however, make any commitment to update the materials.
CIE Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by CIE Services of the site. Use of any such linked web site is at the user’s own risk.
Any claim relating to the CIE Services web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.